FAQ
Everything you need to know about staying, dining, and booking with us on Sukhumvit Road — search below, or browse by topic.
Reservations & Payment
Cancellation terms vary by rate plan. Flexible rates can typically be cancelled free of charge up to 24–48 hours before arrival; discounted or non-refundable rates may not be eligible for a refund. The exact policy for your booking is shown at checkout, or you can contact us directly to confirm.
Some rate plans require a deposit or full prepayment at the time of booking; others can be guaranteed with a credit card and paid on arrival. The exact requirement for your chosen rate is always shown before you confirm.
We accept major credit cards and cash in Thai Baht at the front desk. Bank transfer may also be available for advance payments — just ask our reservations team.
If you booked directly with us, contact our reservations team by phone or email and we'll update your booking. If you booked through a third-party site, please manage changes there first, as we may not be able to override their terms.
No questions match your search — try a different word, or contact us directly below.
Can't find what you're looking for? Our front desk team is here around the clock.